30-Day Return Policy for NPOLINS STORE

Thank you for shopping at NPOLINS ONLINE STORE. We strive to ensure that you are satisfied with your purchases. If you are not completely satisfied, you may return your items under the following conditions:

General Return Conditions

  1. Timeframe: Items must be returned within 30 days from the date of delivery.
  2. Condition: Items must be returned in their original condition:
    • Unopened: Unused, with all tags, manuals, accessories, and packaging intact.
    • Opened items: Must be in like-new condition, with minimal signs of use.
  3. Proof of Purchase: A valid receipt, invoice, or order confirmation is required.

Category-Specific Guidelines

Electronics

  • Must include all accessories, manuals, and original packaging.
  • Returns for electronics may be subject to a restocking fee of up to 15%.
  • Items damaged due to improper use are not eligible for return.

Beauty & Health Products

  • Only unused and unopened items can be returned due to hygiene concerns.
  • Opened beauty or health products cannot be refunded or exchanged unless defective.

Toys

  • Must be returned in the original packaging, free from wear or damage.
  • Battery-operated toys should include all components.

Kitchen and Household Products

  • Appliances and tools must be returned in their original, undamaged state.
  • Used or stained items are ineligible for return unless defective.

Non-Returnable Items

The following items cannot be returned:

  • Clearance or sale items.
  • Gift cards.
  • Personal care products (if opened).

Refunds

  • Approved returns will be refunded via the original payment method within 7-10 business days.
  • Shipping costs are non-refundable unless the item was defective or damaged upon delivery.

How to Return

  1. Contact Us: Email our customer support team at [your support email] or call [support number] to initiate the return process.
  2. Shipping Label: We will provide a return shipping label or instructions.
  3. Return Shipping Costs:
    • For defective or damaged items: Return shipping will be covered by us.
    • For non-defective items: The customer is responsible for return shipping costs.

Exchanges

  • Exchanges are allowed for defective items only, subject to product availability.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team. We are here to help!

NPOLINS ONLINE STORE Team